Shipping policy

Shipping Options

We currently ship within South Africa only.

Shipping Method

Delivery Time

Cost

Nationwide Standard Delivery

5–7 Business Days

R99

FREE Nationwide Delivery (Orders R1,500+)

5–7 Business Days

FREE*

Please note:

  • Delivery times are estimates and begin once your order has been dispatched.
  • If an incorrect shipping option is selected at checkout, we reserve the right to correct it before dispatch.
  • A tracking number will be provided for every order.

FREE Shipping Terms

FREE nationwide shipping is available on orders of R1,500 or more.

Free shipping does not apply:

  • During promotional or sale periods (including but not limited to Black Friday, Birthday Sales, Women’s Day, Mother’s Day, Father’s Day, Christmas promotions, etc.).
  • To remote or outlying areas.
  • Where courier charges exceed R99.

Should delivery to your area exceed our standard shipping rate, we may:

  • Request payment of the additional courier charge;
  • Request collection from a designated courier depot or pickup point; or
  • Cancel the order and issue a full refund.

Minimum spend and free shipping terms are subject to change without notice.

Courier Partner

Fastway Couriers handle all nationwide deliveries.

Processing & Dispatch

Orders are typically processed within 24–72 hours (excluding weekends and public holidays).

During quieter periods, many orders are dispatched within 1 business day, however processing times may increase during:

  • Promotional periods
  • New product launches
  • Peak shopping seasons
  • Public holidays
  • High order volumes

Orders are dispatched Monday to Friday only.

Delivery Time

Once dispatched, delivery generally takes 5–7 business days, depending on your location.

Remote or outlying areas may require additional delivery time.

Please note that deliveries may occasionally arrive in multiple parcels.

Delivery Conditions

  • We deliver door-to-door only.
  • We do not deliver to P.O. Boxes.
  • A signature may be required upon delivery.
  • Customers are responsible for ensuring that the shipping address and contact details supplied are accurate.
  • Customers should ensure someone is available to receive the parcel.

Fastway Couriers will attempt delivery twice before returning the parcel to Yearn Skin.

Delays Beyond Our Control

While we aim to dispatch and deliver orders as quickly as possible, delays may occur due to circumstances outside our control, including but not limited to:

  • Load shedding
  • Water shedding
  • Severe weather
  • Public holidays
  • Weekends
  • High courier volumes
  • National or local strikes
  • Civil unrest
  • Hijacking of courier vehicles
  • Road closures
  • COVID-19 or other public health events
  • Any other unforeseen circumstances

Delivery estimates should therefore be regarded as guidelines only.

Yearn Skin cannot be held liable for delays caused by third-party couriers or events outside our reasonable control.

Remote Areas

Some remote or outlying areas are not serviced by our courier partners.

Where a delivery address falls within a remote area, we reserve the right to:

  • Deliver to the nearest Fastway pickup point;
  • Request payment of additional courier charges;
  • Cancel the order and issue a full refund if delivery is not possible.
  • Shipping fees may not be refundable where a customer refuses collection from an approved pickup point.

Order Changes & Cancellations

Once an order has been placed, we cannot guarantee:

  • Address changes
  • Order modifications
  • Cancellations
  • Please ensure all shipping information is correct before completing your purchase.

Tracking Your Order

Once your order has been dispatched, you will receive tracking information via Email

Customers may track their shipment directly with Fastway Couriers using the tracking number provided.

Should you wish to:

  • Track your parcel
  • Change delivery instructions
  • Arrange delivery
  • Follow up on delays

Please contact Fastway Couriers Depot directly: https://www.fastway.co.za/contact-us/fastway-depot/

Courier location: https://www.fastway.co.za/courier-locator/

Yearn Skin cannot schedule courier delivery times.

Lost, Stolen or Delayed Parcels

Once your parcel has been collected by Fastway Couriers, responsibility for delivery transfers to the courier.

If your parcel is delayed, lost or believed to have been stolen during transit:

  • Please contact Fastway Couriers immediately.
  • We will assist in opening an investigation where necessary.
  • Courier investigations may take up to 14 business days.

Following the courier’s investigation, Yearn Skin may, at its sole discretion, offer a replacement, refund or store credit where appropriate.

We are not responsible for:

  • Incorrect shipping information supplied by customers;
  • Failed deliveries due to incorrect addresses or unavailable recipients;
  • Courier delays beyond our control.

Warehouse Operating Hours

Our warehouse operates:

Monday – Thursday: 08:00 – 16:00

Friday: 08:00 – 15:00

Closed on:

  • Saturdays
  • Sundays
  • South African Public Holidays

Dispatch may also be delayed during election days, national emergencies, strikes, or other events affecting courier operations.

Public Holidays

Our warehouse is closed on all South African public holidays, including:

  • New Year’s Day
  • Human Rights Day
  • Good Friday
  • Family Day
  • Freedom Day
  • Workers’ Day
  • Youth Day
  • National Women’s Day
  • Heritage Day
  • Day of Reconciliation
  • Christmas Day
  • Day of Goodwill (Boxing Day)

Dispatch may also be affected by additional government-declared public holidays or national events.

Shipping Destination

At this time, Yearn Skin ships within South Africa only.

We hope to offer international shipping in the future.

 

YOU MAY ALSO SEND YOUR MESSAGE HERE.