Refund policy
Our Return Policy
We offer a 7-day inspection period, meaning you have 7 days from the date you receive your order to inspect your purchase and notify us if there is an issue.
Please note: Yearn Skin does not offer a general money-back guarantee.
To request a return, please email info@yearnskin.co.za with your order number.
Every return request is assessed individually and may be approved or declined in accordance with this policy.
Return Eligibility
To qualify for a return, the product must:
- Be purchased directly from www.yearnskin.co.za
- Be returned within 7 days of delivery
- Be unused and unopened
- Have the original tamper seal intact
- Be in its original packaging
- Include your order number
Opened, used or tampered products are not eligible for return unless they are confirmed to be damaged, defective or incorrectly supplied by Yearn Skin.
Items That Cannot Be Returned
The following items are not eligible for return, refund or exchange:
- Used or opened products
- Products with broken seals
- Free gifts or free samples
- Gift cards or eGift Cards
- Yearn Rewards or loyalty points
- Products purchased from third-party retailers
- Products purchased using discount codes, promotional offers, automatic discounts or coupon codes (unless required by applicable consumer law)
- Products purchased during promotional or clearance sales (unless defective)
Damaged, Defective or Incorrect Products
Please inspect your order immediately upon delivery.
If your order arrives:
- Damaged
- Defective
- Incorrect
- Missing items
Please notify us within 7 days by emailing info@yearnskin.co.za.
Where the claim is validated, Yearn Skin will, at its discretion and in accordance with the Consumer Protection Act:
- Replace the product;
- Refund the purchase price; or
- Credit your Yearn Skin account.
Where necessary, we will arrange collection of the product at no cost to you.
Exchanges
We do not offer direct product exchanges.
If an approved return qualifies, we will provide either:
- A refund;
- Store credit; or
- A replacement where applicable.
If you wish to purchase a different product, a new order must be placed.
Shipping charges for replacement orders may apply.
Refunds
If your return is approved:
- Refunds are processed back to your original payment method.
- Refunds may take up to 14 business days to process.
- Your bank or payment provider may require additional processing time.
Please note:
- Original shipping charges are non-refundable.
- Refunds are issued for the purchase price of eligible products only.
- If the original payment method is no longer available, customers must contact their bank or payment provider.
Order Cancellations
Orders may only be cancelled before they have been processed or dispatched.
Approved cancellations requested by the customer may be subject to a 10% administration fee.
Once an order has been processed or shipped, it cannot be cancelled.
Yearn Skin reserves the right to cancel any order due to:
- Pricing errors
- Stock unavailability
- Suspected fraud
- Payment issues
- Any other reasonable business reason
- Where Yearn Skin cancels an order, a full refund will be issued.
Adverse Skin Reactions
Our products contain active skincare ingredients that may cause temporary irritation, particularly for first-time users.
We strongly recommend:
- Reading all directions and warnings before use.
- Introducing active ingredients slowly.
- Performing a patch test before full application.
If you experience a severe reaction:
- Discontinue use immediately.
- Consult your doctor or dermatologist.
- Contact us at info@yearnskin.co.za.
Please note that individual skin reactions vary.
Refunds or exchanges will not be provided solely because:
- The product caused irritation.
- The product was unsuitable for your skin.
- The product did not produce your desired results.
- The product was used incorrectly or contrary to instructions.
Lost or Stolen Parcels
Once your parcel has been collected by our courier partner, Fastway Couriers, delivery is managed by the courier.
Customers are responsible for:
- Providing the correct delivery address.
- Monitoring tracking updates.
- Contacting the courier regarding delivery arrangements.
If a parcel is reported lost in transit, an investigation will be opened with the courier.
Courier investigations may take up to 14 business days.
Depending on the outcome of the investigation, Yearn Skin may offer a replacement, refund or store credit where appropriate.
Failed Deliveries
If delivery cannot be completed because:
- The delivery address is incorrect;
- Nobody is available to receive the parcel;
- Multiple delivery attempts fail;
Any additional courier charges for redelivery will be the customer’s responsibility.
Original shipping charges remain non-refundable.
Remote Areas
Certain remote areas may not be serviced by our courier partner.
Where applicable, we reserve the right to:
- Deliver to the nearest courier collection point;
- Charge additional courier fees;
- Cancel the order and issue a refund if delivery is not possible.
Return Abuse
We monitor return activity to prevent abuse.
Yearn Skin reserves the right to refuse returns or refunds where return activity is excessive, fraudulent or inconsistent with this policy.
Third-Party Retailers
Products purchased from authorised retailers, pharmacies or other third-party stockists must be returned directly to the retailer where they were purchased.
Yearn Skin cannot process refunds or exchanges for products purchased outside of www.yearnskin.co.za.
Discount Codes & Promotions
Discount codes:
- Are generally limited to one use per customer.
- May exclude selected products.
- Cannot usually be combined with other promotions.
Orders placed using promotional discounts, coupon codes or free product promotions may not qualify for refunds or exchanges unless required by applicable law.
Need Help?
If you have any questions regarding this policy or would like to request a return, please contact:
Email: info@yearnskin.co.za