Purchase & Shipping

All questions regarding your shopping experience on the store, retailers, shipping, and the payment process.

How do you buy Yearn Skin products?

Yearn Skin retails through our own online store: www.yearnskin.co.za

You can shop safely via the secure payment gateway PayFast. Goods are delivered directly to you within 1-5 business days, with Fastway Couriers.

How much is your courier fees?

We have a nationwide shipping rate of R69*

*Subject to change

Do you have free samples?

Yes, we do. We only ship a max. of 2 free 3ml samples to orders that qualify (any orders over R500+ qualify). You can choose 2 free 3ml samples via the free sample pop-up. Should your chosen sample be out-of-stock, we will send free samples based on availability. Should you EXIT the sample pop-up page and NOT add samples to cart, we will NOT ship samples (exiting page means you have opted out of this promotion). Please note, we only ship free samples to orders that quality. We do not ship free samples to customers on request.

Do you offer free shipping?

Yes* Shop R850 and over and get free shipping.

*Free Shipping not available during promotional sales periods (such as Black Friday, Woman's Day, Birthday promo's, Christmas promo's etc.)

How long does it take to process order?

Usually 24 hours. We process and ship out all orders Monday through Friday, not including holidays and weekends. Orders with standard shipping will usually be fulfilled and shipped the next business day.

How long will it take to get my order?

It depends on where you are. Most shipments will take about 1-5 business days.

Where do you ship?

We ship nationwide in South Africa.

How do I pay?

You will need to checkout and process payment via our secure payment DPO PayFast. We have a variety of payment options available.

What secure payments options are available?

Powered by PayFast, a DPO Company:

  • Instant EFT by PayFast
  • Masterpass: MasterCard
  • Debit Card: Maestro, Visa
  • MobiCred
  • PayFlex: Visa, Mastercard, Amex
  • Zapper
  • SnapScan
  • RCS: Link store cards

Please note that we do not accept direct EFT into our bank account.

Where else can I shop Yearn Skin products?
What shipping carriers do you use?

Our shipping partner is Fastway Couriers.

My order is taking longer than usual to arrive, what do I do?

You can track your order by contacting Fastway couriers directly OR contact us to assist: info@yearnskin.co.za

Track package via Fastway Couriers here: https://www.fastway.co.za/our-services/track-your-parcel

Contact Fastway Couriers directly here: https://www.fastway.co.za/courier-locator/

I need to process a refund, exchange or return, what do I do?

Please visit our refund and return policy, it will guide you in the process: Refund Policy

Do you ship overseas?

No, we do not ship worldwide… yet.


Learn more about our products, ingredients, what to expect and how to use them.

Adverse reactions and first time users

All Yearn Skin products contain active ingredients. Some products can cause an irritation to the skin or skin purging upon initial use thereof. We thus recommend using product not more than two or three times per week initially and then gradually increasing to desired use, until your skin gets used to product.

If You have developed a more severe reaction to any of these products supplied by US, DISCONTINUE USE IMMEDIATELY AND CONSULT A DOCTOR OR DERMATOLOGIST, please also contact us on our Customer Care at info@yearnskin.co.za. A customer care representative will endeavour to resolve any issues with adverse reactions.

We DO NOT refund based on adverse reactions to products or misuse thereof. Products are intended to be used as directed only and in most cases not advised for sensitive skin. Beginner users or first time users of Yearn Skin Products should NOT use more than 1 product at a time and incorporate actives slowly into a correct skincare routine. PLEASE READ ALL CAUTION BEFORE MAKING ANY PURCHASE.

Useful links:

More article on Skin Purging: Understanding Skin Purging: Causes, Symptoms, and How to Deal with It

Please see below educational YouTube videos on this topic:

Skin Purging Vs Irritation | Dr Dray via Dr Dray YouTube

Is Your Skin Purging or Just Breaking Out? | Dr Sam Ellis via Dr Sam Ellis YouTube 

I've never used products with active ingredient's before, what do I use?

Our etho's is to keep your skincare routine simple. If you are a novice user, add only 1-2 products to your current regimen, and allow your skin to adjust to the active ingredients SLOWLY. Do not over use, misuse or incorporate too many products at once.

Are the active ingredients safe to use?

Yes, the active ingredients in our products are safe to use as instructed. It is important to patch test all products before use. People with sensitive skin should be extra cautious when using products. Discontinue use should irritation occur. We caution our customers not to use too many active ingredients at the same time, as this may cause irritation. Contact us at any time for more information.

Can products cause irritation?

As with any product, our products MAY cause irritation to people with sensitive skin, people with a compromised skin barrier, overuse of products, misuse of products or using too many actives at the same time.

Is my skin breaking out or is it simple purging?

The term ‘skin purging’ refers to a reaction to an active ingredient that is increasing skin cell turnover rate.

Skin purging is not a name you will see in the scientific journals, but it is well recognised in clinical practice. You will usually see terms like ‘inflammatory lesions’, or ‘inflammatory acne’, associated with ingredients which increase the skin turnover. Ingredients like retinoids, AHAs, BHAs, PHA, chemical peels and even lasers can prompt skin to purge.

It can last from four days to six weeks, but on average, you can expect it to occur for around two weeks.

Purging is neither good nor bad. It can happen after using excellent products but, equally, it also frequently occurs when the skin barrier is compromised prior to starting with a product or treatment. The risk of purging can be reduced if you first repair the barrier function, then slowly start the treatment or introduce the product.

Breakouts and skin purging are a continuum of each other. With breakouts there is initially a clogged pore which gets inflamed, leading to open or closed comedones. With purging, this process is accelerated and there is usually a precipitant such as a new product or treatment. If you keep going with the product or treatment, you can expect your skin to get better.

If the skin barrier is compromised when you see purging then start ingredients which help with barrier repair, such as ceramides and hyaluronic acid in a non-comedogenic formulation. If you are using a treatment or product continue with a slower approach

It is important not to be aggressive when you see purging, and understand it can be part and parcel of getting the best results for your skin. When it occurs treat the skin gently – don’t try and pick or exfoliate away the papules because that could actually make things worse.

Sources: Vogue

Are your products dermatologically tested?

Yes, where we can, we perform safety testing and dermatological testing on our products.

Are your products dermatologically endorsed?

Yes, where we can, Doctor's have dermatologically endorse our products.

Which active ingredients do you use?

We use a variety of scientifically researched active ingredients. Some of which includes, Alpha Arbutin, Niacinamide, AHA's, BHA's, etc.

Do you test on animals?

No. Yearn Skin has never tested on animals at any stage of product development and never will. We also do not contract any third parties to conduct animal testing on our behalf.

Are Yearn Skin’s products vegan?

While Yearn Skin’s products are not 100% vegan, we do strive to not use animal derived ingredients whenever possible. In future, as technology advances, we do hope to eliminate animal derived in ingredients wherever possible. The following of our ingredients may be animal derived are: Lactic Acid, Glyceryl Stearate, Retinol/ Retinyl Palmitate.

Are your products all-natural?

No, our products are not all-natural. We believe that not all-natural ingredients are good and not all synthetic ingredients are bad. Yearn Skin uses a combination of the highest quality natural and synthetic ingredients to ensure that our formulas are efficacious and safe to use. Where possible, our products are formulated to EU standards.

Do your products contain any nut oils/products?

Yes, our products do contain some nut oils. They are: Jojoba Seed Oil, Sunflower Seed Oil, Almond Oil, Shea Butter, etc. Disclaimer: do not use if you have a nut allergy. Consult a doctor before use of product.

What is the shelf life of your products?

Our products have been tested for a shelf life of 6 months once opened. To keep the products fresher longer, it is best to keep products in a cool, dry place without direct sunlight.


Everything you need to know about account setup.

Do I need to create an account in order to purchase products?

No, you do not need to create an account to purchase. However, we suggest that you do, so that purchasing in future is simpler. Creating an account will also allow you to earn loyalty points.

Benefits of creating an account:

  • You information is stored for future purchases
  • Your purchases can be tracked
  • You can earn loyalty points and redeem these to get major discounts
How do I create an account?

1) Create account here: https://www.yearnskin.co.za/account/register

2) Activate your account- check your email. An email will be sent to you. Click the activate button.

3) Login into your account: https://www.yearnskin.co.za/account/login

I cannot log into my account

Before logging in to your account ensure that you have created one. See above "How do I create an account?".

To recover your account click here: https://www.yearnskin.co.za/account/login#recover

and email will be sent to you to RESET your password. Reset your password via link and log into your account.

If this does not work, please contact us on info@yearnskin.co.za

How do I reset my account password?

You can either click "forgot password" here: https://www.yearnskin.co.za/account/login or reset your account click here: https://www.yearnskin.co.za/account/login#recover

An email will be sent to you to RESET your password. Reset your password via link and log into your account.

If this does not work, please contact us on info@yearnskin.co.za

Yearn Rewards

The in's and out's of our rewards/ loyalty program.

How do I earn Points?

Points can be earned on all products, excluding certain promotions. 

Ways to earn Points: join the YEARN REWARDS program, purchase product on www.yearnskin.co.za, birthday Points, referral Points, review Points and by following @yearnskin on Instagram

You can only redeem Points after your first purchase on yearnskin.co.za has been completed.

You need to be a registered Yearn Rewards member in order to earn Points. Checking out as a Guest will not earn you Points.

If you are not yet a member, you can register here.

How much are Points worth in Rand terms?

Every R1 spent on our store = 1 Point earned

The rand value redemption ratio is as follows:

  • 100 Points = R10 discount
  • 500 Points = R50 discount
  • 1000 Points = R100 discount
  • 5000 Points = R500 discount

You can ONLY redeem points based off the above increments.

A maximum of 5000 Points can be redeemed per order.

Do Points expire?

Points expire after 12 months from the date of earning.

Read our full Yearn Rewards Terms of Use here.

How do I use my Points?
  • Either Sign Up or Login to your Yearn Rewards account.
  • Once you are logged in, you'll see a history of your purchased and how many Points you have earned.
  • Please note that Yearn Rewards was officially activated 8 March 2023. This means that only purchased after 8 March 2023 will start accumlating Points. (Unfortunately, any purchases made before this date will not qualify for Points).
  • Navigate to Yearn Rewards to Redeem rewards or shop products to start earning points.
  • If you have NOT yet earned any Points, after have made a purchase after 8 March 2023, you will start accumulating Points and can use these on your NEXT purchase.
  • You can redeem Points in increments of: 100, 500, 1000, 5000 Points at a time.
  • Redeeming your points is easy. Click Redeem My Points and copy & paste your code at checkout.
  • Proceed to checkout. You will be able to discount your cart with unique code provide.
Where can I view my Points?
  • Either Sign Up or Login to your Yearn Rewards account.
  • Once you are logged in, you'll see a history of your purchased and how many Points you have earned.
  • Please note that Yearn Rewards was officially activated 8 March 2023. This means that only purchased after 8 March 2023 will start accumlating Points. (Unfortunately, any purchases made before this date will not qualify for Points).
What is Yearn Rewards Fraud Prevention?

Fraud prevention deters customers from trying to get the reward sooner than the system permits. Any suspicious activity or trying to unethical earn points will result in YEARN REWARDS account being suspended.

When do you start accumulating Points?

To prevent fraud on our site, customers will only accumulate points as follows:

Join Points: by signing up to Yearn Rewards program

Birthday Points: you can only enter your birthday once. The system will only activate these points 30 days after entering birth date.

Reviews: you can only accumulate points if you have made a purchase and we request you to review a product via email.

Referral Points: you will need to refer us to friends and family. The system deters users from spamming. You therefore can only submit these a few times. You will only accumulate points on a successful referral.

What is a successful referral?

Though there may be many customers sharing their referral link with friends, a referral is only considered successful, or "completed" if it meets  these requirements:

  • The referred friend completes a purchase for the minimum spend amount (price after discount).
  • Must be the referred friend's first purchase.
  • The user agent & IP address that clicks on the referral link must match the user agent & IP address that completes the purchase.

Things that may cause a referral to fail:

  • If the customer clicked on the referral link, but then made the purchase on a different IP address or user agent, the referring customer would not get the kickback.
  • If the minimum spent amount was reached, but part of the sum was paid for using a coupon, this will not be counted as a completed referral. The minimum amount must be paid for with actual money and by using redemption options.
  • The referral will only be completed if the minimum amount is spent in the first purchase made via the referral link. The amount cannot span across several purchases.


Covid19 has affected us all. Learn more about Covid19.

Are you COVID19 compliant?

Our team takes the greatest precaution and safety measures to ensure that we meet Covid19 safety regulations. Please be patient with us, as we navigate through the pandemic. This may cause delays in production, dispatch and shipping.

Where can I get more information on COVID19 in South Africa?

Please visit: sacoronavirus.co.za


For more information about our FAQ's please contact us by e-mail at info@yearnskin.co.za