FAQ
PURCHASE & SHIPPING:
How do you buy Yearn Skin products?
Yearn Skin retails through our own website www.yearnskin.co.za
You can shop safely via the secure payment gateway PayFast. Goods are delivered directly to you within 2-5 business days, with Fastway Couriers.
Official Stockist:
Where do you ship?
We ship nationwide in South Africa.
Do you offer free shipping?
Yes, all orders over R800* automatically qualify for free shipping.
*subject to change
When will my order ship?
We process and ship out all orders Monday through Friday, not including holidays and weekends. Orders with standard shipping will usually be fulfilled and shipped the next business day (Monday through Friday, not including holidays).
How long will it take to get my order?
It depends on where you are. Most shipments will take about 2-5 business days.
What shipping carriers do you use?
Our shipping partner is Fastway Couriers.
My order is taking longer than usual to arrive, what do I do?
You can track your order by contacting Fastway couriers directly OR contact us to assist: info@yearnskin.co.za
Track package via Fastway Couriers here: https://www.fastway.co.za/our-services/track-your-parcel
Contact Fastway Couriers directly here: https://www.fastway.co.za/courier-locator/
I need to process a refund, exchange or return, what do I do?
Please visit our refund and return policy, it will guide you in the process: Refund Policy
Do you ship overseas?
No, we do not ship worldwide… yet.
PRODUCT:
Do you test on animals?
No. Yearn Skin has never tested on animals at any stage of product development and never will. We also do not contract any third parties to conduct animal testing on our behalf.
Are Yearn Skin’s products vegan?
While Yearn Skin’s products are not 100% vegan, we do strive to not use animal derived ingredients whenever possible. In future, as technology advances, we do hope to eliminate animal derived in ingredients wherever possible. The following of our ingredients may be animal derived are: Lactic Acid, Glyceryl Stearate, Retinol/ Retinyl Palmitate.
Are your products all-natural?
No, our products are not all-natural. We believe that not all-natural ingredients are good and not all synthetic ingredients are bad. Yearn Skin uses a combination of the highest quality natural and synthetic ingredients to ensure that our formulas are efficacious and safe to use. Where possible, our products are formulated to EU standards.
Do your products contain any nut oils/products?
Yes, our products do contain some nut oils. They are: Jojoba Seed Oil, Sunflower Seed Oil, Almond Oil, Shea Butter, etc. Disclaimer: do not use if you have a nut allergy. Consult a doctor before use of product.
What is the shelf life of your products?
Our products have been tested for a shelf life of 6 months once opened. To keep the products fresher longer, it is best to keep products in a cool, dry place without direct sunlight.
Which active ingredients do you use?
We use a variety of scientifically researched active ingredients. Some of which includes, Vitamin C, Alpha Arbutin, Niacinamide, etc.
Are the active ingredients safe to use?
Yes, the active ingredients in our products are safe to use as instructed. It is important to patch test all products before use. People with sensitive skin should be extra cautious when using products. Discontinue use should irritation occur. We caution our customers not to use too many active ingredients at the same time, as this may cause irritation. Contact us at any time for more information.
Can products cause irritation?
As with any product, our products MAY cause irritation to people with sensitive skin, people with a compromised skin barrier, overuse of products, misuse of products or using too many actives at the same time.
Is my skin breaking our or is it simple purging?
The term ‘skin purging’ refers to a reaction to an active ingredient that is increasing skin cell turnover rate.
Skin purging is not a name you will see in the scientific journals, but it is well recognised in clinical practice. You will usually see terms like ‘inflammatory lesions’, or ‘inflammatory acne’, associated with ingredients which increase the skin turnover. Ingredients like retinoids, AHAs, BHAs, PHA, chemical peels and even lasers can prompt skin to purge.
It can last from four days to six weeks, but on average, you can expect it to occur for around two weeks.
Purging is neither good nor bad. It can happen after using excellent products but, equally, it also frequently occurs when the skin barrier is compromised prior to starting with a product or treatment. The risk of purging can be reduced if you first repair the barrier function, then slowly start the treatment or introduce the product.
Breakouts and skin purging are a continuum of each other. With breakouts there is initially a clogged pore which gets inflamed, leading to open or closed comedones. With purging, this process is accelerated and there is usually a precipitant such as a new product or treatment. If you keep going with the product or treatment, you can expect your skin to get better.
If the skin barrier is compromised when you see purging then start ingredients which help with barrier repair, such as ceramides and hyaluronic acid in a non-comedogenic formulation. If you are using a treatment or product continue with a slower approach
It is important not to be aggressive when you see purging, and understand it can be part and parcel of getting the best results for your skin. When it occurs treat the skin gently – don’t try and pick or exfoliate away the papules because that could actually make things worse.
Sources: https://www.vogue.co.uk/beauty/article/skin-purging
Are your products dermatologically tested?
Yes, where we can we perform safety testing and dermatological testing on our products.
Are your products dermatologically endorsed?
Yes, all our products that have been dermatologically tested have been dermatologically endorsed by Doctors.
COVID19
Are you COVID19 compliant?
Our team takes the greatest precaution and safety measures to ensure that we meet Covid19 safety regulations.
Where can I get more information on COVID19 in South Africa?
Please visit: sacoronavirus.co.za
HOW CAN WE HELP YOU:
Any other questions?
You can contact us at info@yearnskin.co.za - we will be happy to assist you.